InfinitexHearts Photography

PLEASE READ: Due to an on going problem of people changing their photo session appointments, I have had to come up with a cancellation policy. I do ask that when clients make an appointment they take into consideration that I may or may not have other sessions booked for that day, so when one appointment gets changed that messes up my schedule for the entire day. Having said that, please choose the date and time very carefully. I do try to make myself very flexible in order to accommodate most schedules, but please don’t read into that as if I have nothing better to do then to keep rescheduling an appointment for someone. I try to schedule everything around for the clients to have enough time to get their package done. So my making appointment policy and cancellation policy is as followed.

MAKING AN APPOINTMENT POLICY: In order for anyone to book a date, they first need to submit a deposit, which is 50% of the package. This deposit is non-refundable. If you schedule your session at least 2 weeks prior to the date you are wanting, you may mail a money order. No Personal Checks. Please keep in mind the date will only be held up to one week to receive the payment and after that the appointment time is void. If you book a date close to the date you are wanting for your appointment, then you will need to pay through pay pal before session and then the remaining balance in cash the day of the session. Information will be given about pay pal and the money order when you contact the photographer about making an appointment.

CANCELLATION POLICY: All appointments that are cancelled due to an emergency may be rescheduled. If the 2nd appointment time that was made is cancelled for any reason the client will not be able to transfer the deposit onto the new schedule date. Another deposit will have to be made. If an appointment is cancelled, the client has up to 2 weeks to rescheduled or they risk loosing the desposit. If the client cancels more than three times, the photographer reserves the right to not make any further appointments. 

(Please remember, rescheduling the first appointment due to emergency the deposit will carry over. Scheduling again, after the 2nd, will cost in losing the first deposit and will have to put another deposit down. If rescheduling first session with no emergency, you will loose the deposit and have to put another one down for the 2nd scheduling.)

BAD WEATHER: Many ask, what will happen if the weather is bad on the day of our photo shoot? First of all, it is up to the discretion of myself, the photographer, if the appointment should be cancelled due to weather. Bad weather, consists of all day raining, thunderstorms, hurricane, or snow. Cloudy days does actually make for good pictures. Do keep in mind, when making an appointment, that most likely you will not get a perfect 70 degree day. Since we live in Eastern North Carolina, there is no telling what the weather will be. If scheduling in the spring or fall, one day it could be 80 degrees and the next it will be 60 degrees. My best suggestion is dress warm and layer up when it is chilly or cold outside. Also, if you schedule something in the summer, then anything less then 90 is not a reason to cancel a session. Its always best to shoot in the shade if it is a sunny day, so that will help keep it cooler for the really hot days!

**For deposits, if you are not able to do a money order or if you will like, I can meet up with you to receive the deposit. (Along with the sessions you will have a pre-session consultation in person, by mail, or email. It can be done at that time or later when you book the appointment). For the deposit and the rest of the payment for the session, you will receive a receipt for both. One will say deposit and the other will be the rest of the session.